Privacy Policy

Effective Date: [24/4/2026]

At Laser Elite, we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

When you interact with Laser Elite (including through our website, Google Ads lead forms, or in-clinic), we may collect the following personal information:

• Full name
• Contact details (phone number, email address)
• Location information
• Treatment interests or preferences
• Any information you voluntarily provide in enquiry forms

2. How We Collect Information

We collect personal information through:

• Website contact forms and booking forms
• Google Ads lead form submissions
• Social media enquiries
• Direct communication (phone, email, WhatsApp)
• In-person consultations

3. Purpose of Collecting Your Information

We collect and use your personal information to:

• Respond to enquiries and provide requested information
• Schedule consultations or appointments
• Recommend suitable treatments
• Provide customer support
• Send relevant updates, promotions, or marketing (only where consent is given)
• Improve our services and customer experience

4. How We Use Your Information for Advertising

Laser Elite may use your information to:

• Contact you regarding your enquiry submitted via Google Ads
• Measure the effectiveness of our advertising campaigns
• Improve targeting and relevance of our marketing

We do not sell or rent your personal information to third parties.

5. Sharing of Information

We may share your information with:

• Trusted service providers (e.g., booking systems, CRM platforms)
• Marketing and advertising platforms (such as Google Ads), solely for campaign performance and lead management

All third parties are required to handle your data securely and in compliance with applicable laws.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• Loss or damage
• Unauthorised access
• Unlawful processing

7. Your Rights

In terms of POPIA, you have the right to:

• Access your personal information
• Request correction or deletion of your data
• Object to processing of your information
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

9. Cookies and Website Tracking

Our website may use cookies and tracking technologies to enhance your browsing experience and analyse website traffic. This may include tools provided by Google.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Laser Elite
Website: https://www.laserelite.co.za
Email: info@laserelite.co.za
Phone: 012 751 2555

11. Updates to This Policy

Laser Elite reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

12. Special Personal Information (Health & Treatment Data)

Due to the nature of our services, Laser Elite may collect special personal information related to your skin, health history, or treatment suitability during consultations or enquiries.

This may include:

• Skin conditions or concerns
• Medical history relevant to treatments
• Current medications or sensitivities
• Previous aesthetic or laser treatments

This information is:

• Collected only when necessary to provide safe and effective treatments
• Used strictly for assessment, treatment planning, and client care
• Handled with strict confidentiality and stored securely
• Accessible only to authorised and trained personnel

By providing this information, you consent to its use for the purposes of delivering professional aesthetic and laser services.